Help and Support

When adding a card, your bank may ask you to confirm the action using 3-D Secure (3DS). This protects you from unauthorized card use. Common Errors “Au...

Step 1: Update the app Check if your app is up to date. Use the following links for [Android] or [iOS], then press the Update button. Swisscharge ...

Some charging stations are still showing as offline. We are working diligently to bring all stations back online as soon as possible. You can check the curr...

If you’ve received a receipt showing a remaining prepaid balance in error, you can simply ignore it. No action is required on your part. We apologize for an...

In some cases, different prices may currently be displayed at the same charging station in the Swisscharge app. This is due to a technical issue that our de...

We are actively working to provide the Autocharge function in the new Swisscharge app. It is in the final development phase and will be available soon.

The Personal ID field currently has no impact on the registration process and can be left blank. It is automatically displayed in the app after registration.

We are actively working on optimizing the search function to provide you with an even better user experience.

Older charging histories are currently not visible. We are working on restoring the charging history.

Favorites could not be transferred to the new system. Please select your favorites again by clicking the heart icon.