Help and Support

System Transition: Help & Updates 11

• Trouble Adding Your Payment Card?
• How do I update my app and reset my password?
• Why are some charging stations not online or visible?
• What should I do if I received a receipt with a prepaid balance?
• Why does the price in the app not match?

View all 11

About Swisscharge? 5

• Support-Ticket
• Who is Swisscharge?
• How does Swisscharge work?
• How can I charge my electric car?
• How do i charge my vehicle direclty at the station?

Costs and prices 0

Fleet clients 0

Payment 4

• How often do you pay at Swisscharge?
• Which payment methods are accepted?
• Where can I find the receipts for my charging transactions?
• How can I pay an outstanding invoice in the Swisscharge app after I have been blocked?

Expansion of the network 0

Swisscharge customer account 8

• Ordering a charge card with an existing customer account
• Ordering a charge card without an existing customer account
• How can I adjust my personal information?
• I forgot my password
• How can I delete my account?

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Technical Informations 0

Charging abroad 1

• Our charging network abroad

Charging Problems 0

App 7

• Where can I find the prices in the app?
• How do I change my credit card information?
• How do I enable/disable the filters?
• Where can I find the charging station number/ID?
• Where can I find the outstanding amount in the app?

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Roaming 4

• How do I recognize a roaming station in the app?
• At what rates do I charge at roaming stations?
• Who do I report a problem at a roaming charging station to?
• GoFast charging stations