Help and Support

Welcome to JOYA! 16

• What changes for me as a private customer starting October 1, 2026?
• What changes for me as a business customer starting October 1, 2026?
• Why do I see different products on the new JOYA website than my current ones?
• What changes about my current B2B offer (products/terms) with the switch?
• When will my business customer products and terms change, and will I be told beforehand?

View all 16

Welcome to JOYA! 16

• What changes for me as a private customer starting October 1, 2026?
• What changes for me as a business customer starting October 1, 2026?
• Why do I see different products on the new JOYA website than my current ones?
• What changes about my current B2B offer (products/terms) with the switch?
• When will my business customer products and terms change, and will I be told beforehand?

View all 16

About Swisscharge? 7

• Support-Ticket
• Who is Swisscharge?
• How does Swisscharge work?
• How can I charge my electric car?
• What is an RFID-Tag?

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Costs and prices 3

• What does an account with swisscharge cost?
• How much does it cost to charge at Swisscharge charging stations?
• How long can i leave my car at a charging station?

Fleet clients 5

• Who can become a fleet customer?
• What kind of benefits has a fleet account with Swisscharge?
• How can my company become a fleet client?
• How can i terminate my fleet?
• How do I order an additional RFID card for our fleet?

Payment 4

• How are my subscription and charging sessions billed (private customers)?
• Which payment methods are accepted?
• Where can I find the receipts for my charging transactions?
• How can I pay an outstanding invoice in the Swisscharge app after I have been blocked?

Expansion of the network 2

• What does Swisscharge need to be able to integrate a charging station?
• What charging stations can be integrated into the network?

Swisscharge customer account 10

• How do I order an RFID charge card?
• Ordering a charge card with an existing customer account
• Ordering a charge card without an existing customer account
• How can I adjust my personal information?
• I forgot my password

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Technical Informations 2

• Charging power at AC/DC plugs for different vehicles
• MID-certified charging stations as a requirement for legally compliant charging billing

Charging abroad 1

• Charging network abroad

Charging Problems 5

• Why doesn't the charging station recognise my charging card?
• What do I do if the charging station malfunctions?
• Charging cable cannot be removed
• Charging cable cannot be removed from the car
• Charging cable cannot be removed from the charging station

App 8

• Where can I find the prices in the app?
• How do I change my credit card information?
• Charging process cannot be ended in the app
• How do I enable/disable the filters?
• Where can I find the charging station number/ID?

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Roaming 5

• What is roaming?
• How do I recognize a roaming station in the app?
• At what rates do I charge at roaming stations?
• Who do I report a problem at a roaming charging station to?
• GoFast charging stations