Help and Support

On October 1, 2026, Swisscharge officially merges with MOVE, GoFast and the mobility division of Energie 360° to form JOYA Mobility AG - your current contra...

On October 1, 2026, Swisscharge officially merges with MOVE, GoFast and the mobility division of Energie 360° to form JOYA Mobility AG - your contract there...

You'll see the new products from our new company JOYA on the new website. Your current products will keep running for now, and we'll let you know ah...

For now, nothing changes about your B2B products and offers. Should anything need to adjust down the road, we'll reach out to you well in advance.

There's no fixed date yet. Either way, you'll receive email updates early and more than once before anything changes.

You don't need to do anything. As soon as the new JOYA app is available and has all the necessary features, your drivers will get an invitation from us ...

Not much: they download the new JOYA app and log in with their known email address. That's it - charging cards stay valid regardless.

Yes - both your current billing format and your option to choose between consolidated and individual invoicing stay exactly as they are.

Yes, you can now reach us for this at accounting@joya.ch.

Yes, just like before.