Help and Support

Your agreement stays in place. Should it ever change, we'll let you know early and more than once.

Yes. Your access stays exactly as it is. At the same time, we're working at full speed on developing a new portal.

If you let the deadline for switching to the new app pass, that's not a problem: you log in to the new app with your usual email address, and we link yo...

After the deadline has passed, we'll automatically guide you into the new app - a login redirect takes care of it for you (applies to Swisscharge and En...

As soon as the new JOYA app is available, simply log in with the same email address as before - your history and personal information will then be transferr...

You don't need to switch before the JOYA app can really do everything you're used to from the old app. The deadline for switching hasn't been se...