Help and Support

If the charging station does not recognise your charging card, there may be various reasons for this: 1. The station is private and can only be used by ...

If you have a problem starting a charging process, there may be several reasons for this: 1. Check in the app whether a valid payment card has been adde...

If you cannot disconnect the charging cable from the car, please click here. If you cannot disconnect the charging cable from the charging station, plea...

If you are unable to remove the charging cable from the car, please follow the steps below: 1. Make sure that you have completed the charging process. T...

A charging cable must always be removed from the vehicle first before it can be unplugged from the charging station. If the cable cannot be removed from th...